Terms of Service

Welcome to Grass Monkey Lawn Care LLC (“Grass Monkey Lawn Care,” “we,” “us,” or “our”). By retaining our services—including residential lawn mowing, turf fertilization, core aeration, sprinkler repair, snow removal, or commercial grounds maintenance—you agree to the operational policies, billing guidelines, and terms set forth below.

1. Standard Residential Service Deliverables

Every standard recurring lawn mowing visit includes:

• Rotary cutting of all maintainable turf areas using commercial-grade mowers equipped with sharp blades, adjusted to seasonal heights (3.5"–4.0" for tall fescue during summer heat).
• Precision vertical steel edging along concrete sidewalks, driveways, curbs, and patio boundaries.
• String trimming around all fences, foundations, trees, posts, and landscape edging not reachable by mowers.
• Complete blower sweep clearing all stray clippings from paved surfaces, porches, decks, and mulched flowerbeds.
• Double-check physical latch verification on all exterior yard gates.

2. Customer Property Preparation & Yard Access

To ensure safe and thorough service execution, property owners agree to:

• Gate Access: Ensure all yard gates are unlocked and accessible on your designated service day. If gates are locked or obstructed upon arrival, our crew will service the front yard only and standard full billing will apply.
• Pet Safety & Waste: Secure all pets indoors or in an unserviced enclosure during the service window. Homeowners are requested to clean excess pet waste prior to arrival; heavy pet waste may result in skipping specific yard sections to prevent equipment contamination.
• Yard Obstacles: Keep turf areas free of hoses, garden tools, children's toys, dog tie-outs, sports netting, and electrical cords. Grass Monkey is not responsible for damage to items left obscured in tall grass.
• Underground Sprinkler Heads & Utilities: Homeowners must advise us of any shallow, improperly installed, or protruding sprinkler heads, valve boxes, or low-voltage landscape lighting lines. For deep core aeration or sod installation projects, underground utilities must be located via Kansas One-Call (811).

3. Weather Adjustments & Rescheduling

Lawn maintenance operations in South-Central Kansas are subject to extreme weather, including thunderstorm squalls, high winds, heavy rain, and extreme heat. To prevent turf rutting, mud tracking, and soil compaction, Grass Monkey reserves the right to postpone service during wet ground conditions. When delays occur, routes shift sequentially to the next dry business day. Active clients receive automated SMS text alerts regarding weather schedule adjustments.

4. Invoicing, Payments & Cancellation

We operate transparent, contract-free residential billing:

• Electronic Invoicing: Itemized invoices are issued electronically following service completion or on an agreed monthly schedule. Payment is due within 7 days of invoice issuance.
• Payment Methods: We accept major credit cards, debit cards, and secure electronic bank transfers (ACH). Commercial clients are subject to negotiated Net-30 contract terms.
• Contract-Free Freedom: Residential mowing operates on an ongoing month-to-month schedule. You may pause, adjust, or cancel your service at any time with 24 hours written or telephone notice with zero cancellation penalties.

5. 24-Hour Cut Satisfaction Guarantee

We take pride in our workmanship. If you are ever dissatisfied with any aspect of our cut—including missed edges, uncut patches, or clipping debris—contact owner Keynan within 24 hours of service completion. We will dispatch a crew member to re-edge, trim, or touch up the property free of charge.

6. Limitation of Liability & Property Protection

Grass Monkey Lawn Care carries $2,000,000 in commercial general liability insurance and full workers' compensation. In the rare event of accidental property damage caused directly by our operations (e.g., damaged downspout, broken fence picket, or shattered window), you must notify us within 48 hours with photographic documentation so we can inspect and repair or replace the damaged property promptly.

7. Contact Information

For questions regarding these service terms, billing arrangements, or property schedules, please reach out to us: